Your privacy is important to us
We treat any personal information you provide us as highly confidential.
What information do we collect?
We collect personal information during marketing, registration for programs, events, forums and related services. The type of personal information we collect varies and could include:
- Names, titles, aliases, photographs, videos, contact details such as telephone numbers, addresses, and email addresses.
- In order, to help us target getting relevant information to you and best understanding your needs we may also collect demographic information such as gender, age, date of birth, marital status, nationality, education / work histories, academic / professional qualifications, hobbies, family composition, and dependants.
- When products and services are purchased from us, or donations made our accounting systems records financial and contact data.
- As we provide personal coaching services some data we collect may constitute sensitive personal data needed to match you with an appropriate coach or provide the best possible ongoing coaching services to you. This information may include your religious beliefs and any other information you provide us or we ask you for which may include information about your history or anything else that is relevant to enabling us to help you.
How and what do we use your personal data for?
We may use your name, email address, telephone number and mailing address to assist us in communicating with you.
We may use your contact details to follow-up programs and services you have registered for.
We may use your personal data to match you with appropriate products and services which you have requested.
We may use your personal data for the following:
- To seek your views or comments or to provide you with pastoral care
- To maintain our own accounts and records, to hold evidence of permission you have given us to release and use commercially photography or film, or to process a donation that you have made (including Gift Aid information)
- To enable us to meet all legal and statutory obligations, to carry out safeguarding procedures (including due diligence and complaints handling)
- To notify you of changes to our services, events and role holders or to send you communications which you have requested and that may be of interest to you.
- To process an application for a role.
Security and who we share your information with
Your personal data will be treated as strictly confidential. We will not sell, share or rent personal information to others except in accordance with this Policy.
We will always take every precaution to protect your personal data. We will never share your personal data with third parties unnecessarily. Circumstances where we may share your data include: third parties who are partners, associates, suppliers or anyone that works with us. Your data could be shared with these third parties for the purpose of providing and supplying services that you have requested or expressed an interest in.
Suppliers of our company systems may have access to our customer data for the purposes of supporting us in our internal systems. They are not permitted to contact our customers or use their data outside of protecting the data and supporting us in the collection and protection of this data, unless we have engaged the services of an outside company to contact our customers for a specific program on our behalf.
Basic personal information about you and hours that you have been coached or received training from us may be forwarded to industry accreditation bodies that require this for the purpose of due diligence. Typically, they require these details to check our credentials and experience in order to process and approve accreditation and licensing of us as a training organisation and individual accreditation of our coaches and associate coaches. For these purposes we will provide your name, email address, phone number and nature of coaching services we have provided to you, so that they can carry out random verification checks. The data we provide them will not be used for any other purposes other than verification that the information we have provided is correct.
All of our online and offline data collection systems use security encryption where appropriate. In the very unlikely event of any data breach where your personal information is accessed by anyone outside the parameters of this policy, you will be informed and given details of this data breach.
We may use your IP Address to help diagnose problems with our server, and to administer our website. Your IP Address may also be used to help identify you and to gather broad demographic information, some of which we may aggregate and then share with our partners. We may also use your IP address to track information you have seen on our website in order to develop and improve our website.
Cookies are a standard technology used by commercial web services to store small pieces of information on your hard drive by sending a small string of text to your browser. Cookies make your use of our Site more pleasing and efficient by, for example, ‘personalizing’ your user interface or identifying which parts of a site you have previously visited. Most web browsers automatically accept cookies unless you have configured yours not to accept them. In order for us to provide you with services, your browser must accept cookies, as they are essential for site admin.
Disclaimer – for your privacy on sites we link to
We may provide you with links to other websites which provide helpful resources. We are not responsible for those sites and cannot control the use of information that you submit once you reach those sites, nor can we control the content of what is offered on those sites or on links from those sites.
Your rights and your personal data
When exercising any of your rights regarding your personal data, in order to process your request, we may need to verify your identity for your security. In such cases we will need you to respond with proof of your identity before you can exercise these rights.
1. The right to access information we hold on you
- At any point you can contact us to request the information we hold on you as well as why we have that information, who has access to the information and where we obtained the information from.
- Requests for the data may be subject to an administrative fee.
2. The right to correct and update the information we hold on you
- If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated.
3. The right to have your information erased
- If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold.
- When we receive your request we will confirm whether the data has been deleted or the reason why it cannot be deleted (for example because we need it for our legitimate interests or regulatory purpose(s)).
4. The right to object to processing of your data
- You have the right to request that we stop processing your data. Upon receiving the request we will contact you and let you know if we are able to comply or if we have legitimate grounds to continue to process your data. Even after you exercise your right to object, we may continue to hold your data to comply with your other rights or to bring or defend legal claims.
5. The right to data portability
- You have the right to request that we transfer some of your data to another controller. We will comply with your request, where it is feasible to do so.
6. The right to withdraw your consent to the processing at any time for any processing of data to which consent was sought.
- You can withdraw your consent easily by telephone, email, or by post (see Contact Details below).
How long do we keep your personal data?
We will keep some records permanently if we are legally required to do so. We may keep some other records for an extended period of time. For example, it is current best practice to keep financial records for a minimum period of 7 years to support HMRC audits. In general, we will endeavour to keep data only for as long as we need it. This means that we may delete it securely when it is no longer needed.
The Data Protection Officer
Tel: +44 (0) 20 3900 2521